Privacy Policy

Welcome to RoamEats. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

1. Information We Collect

Information You Provide

When you create an account or use our services, we may collect:

• Account Information: Name, email address, and password when you register
• Profile Information: Phone number and contact preferences (optional)
• Food Truck Owner Information: Business name, description, menu items, operating hours, and business contact information
• Payment Information: For truck owners with subscriptions, payment details are processed securely through PayPal; we do not store your complete payment card information

Information Collected Automatically

When you use our app, we automatically collect:

• Location Data: With your permission, we collect your device's location to show nearby food trucks. This is essential to the app's core functionality
• Device Information: Device type, operating system, and unique device identifiers
• Usage Data: How you interact with the app, including searches, favorites, and feature usage
• Log Data: IP address, access times, and app crash reports

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Show you food trucks near your location
• Allow you to save favorite trucks and receive relevant updates
• Process subscriptions and payments for food truck owners
• Send you important notifications about your account or the service
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and fraudulent activity

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With Food Truck Owners: If you interact with a food truck (e.g., marking them as a favorite), the truck owner may see limited information such as the number of favorites
• Service Providers: We work with third-party companies to help us operate our service (e.g., cloud hosting, payment processing, analytics). These providers have access to your information only to perform tasks on our behalf
• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests
• Business Transfers: If RoamEats is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

4. Location Data

Location data is central to how RoamEats works. Here's how we handle it:

• We only access your location when you grant permission through your device settings
• Your location is used to find and display nearby food trucks
• We do not track your location in the background or when the app is closed
• We do not sell your location data to third parties
• You can disable location access at any time in your device settings, though this will limit app functionality

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Passwords are encrypted using industry-standard hashing algorithms
• Data transmission is secured using HTTPS/TLS encryption
• We regularly review and update our security practices
• Access to personal data is limited to employees who need it to perform their jobs

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account:

• Your profile information will be removed from our active databases
• Some information may be retained in our backups for a limited period
• We may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention)

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request a copy of your personal data
• Correction: You can update your account information through the app
• Deletion: You can delete your account through the app settings
• Location: You can enable or disable location services at any time
• Notifications: You can manage push notification preferences in your device settings

8. Children's Privacy

RoamEats is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

9. Third-Party Services

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

We use the following third-party services:

• Google Maps: For geocoding addresses and displaying maps
• PayPal: For processing subscription payments
• Apple Push Notification Service / Firebase Cloud Messaging: For sending push notifications

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Posting the new privacy policy on this page
• Updating the "Last Updated" date at the top
• Sending you an email notification for significant changes (if you have an account)

We encourage you to review this policy periodically for any changes.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to delete your personal information
• Right to opt-out of the sale of personal information (note: we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights